Complete Guide to SASSA R370 Appeal Process

Did you apply for the SRD R370 grant, but your application was rejected? Then, regarding what to do next, you can appeal to the SASSA to reconsider your application. You can appeal to the SASSA on its official website easily. SASSA appeal offers a second chance to reconsider your grant application to avoid any mistakes.

In this article, I will discuss the complete procedure for the SASSA appeal, its processing time, and more. So, let’s start!

Who Can Appeal for the Declined SRD R350 Grant?

If you believe there might be some error in rejecting your application or you are treated unfairly, you can appeal to the SASSA. If you get a rejection letter from the SASSA, then you are eligible for the appeal for SRD R370 grant (formerly R350). However, you have to appeal within 30 days after receiving the rejection letter or notification from the SASSA.

Reasons for the Rejection of your SRD R370 Application

There could be several reasons for the rejection of your grant. Some of these are:

Your monthly income is greater than R624.
There might be an error in your identity verification, such as the spelling of your name not matching the spelling on your ID card, etc.
You are receiving payment from the NSFAS grant.
You are a member of the UIF.
You have provided some fake information in the application form.

Process to Appeal for Your Declined SASSA R370 Grant

You can appeal for the grant through different mediums, such as the SASSA official website, WhatsApp, toll-free number, etc.

SASSA Appeal Online Through the Website

Here is the step-by-step procedure for the SASSA appeal for the R350 declined grant.

Step 1: Visit the Official Website

Go to the official SASSA website. Here is the link: https://srd.sassa.gov.za/appeals/appeal. After clicking this link, you will be directed to the SASSA official website.

Step 2: Input Your ID card and the Phone Number

When the link opens, two sections will be displayed, and you will be asked to enter your Identity card number in the upper section and the phone number in the lower section. Please note you have to provide the mobile number that was used in the application process.

Step 3: Send and Enter the Pin

After entering the information, select the “Send Pin “option. A new section appears that requires a unique pin. SASSA will send a PIN to your phone number that is used in the application process. Now, enter the pin in the pin section to proceed.

Step 4: Select the SASSA Appeal Month

After entering the pin, new sections will appear on the screen. Now, you have to choose the month you are appealing for the SRD R370. You have to select the month from the dropdown list.

Step 5: Choose the Reason for the Rejection of Your Application

After this, you have to explain the reasons why your application for the SASSA SRD R370 grant was rejected.

Note: You have to appeal individually for different months for the SRD grant.

Step 6: Finish the Process

After providing this information, click the “Submit ” button. Now, Your appeal procedure is completed. SASSA will find a message confirming the successful submission of your appeal.

How Long Does SASSA Appeal Take?

ITSAA will take up to 90 days to verify the provided information. Further, the time will vary by the number of appeals from the day you submitted your appeal for the SRD R370 application. At this time, SASSA will reconsider your grant application and verify your financial status and the documents.

If ITSAA accepts your appeal, then it will change SASSA’s decision. And, You will receive the payment for the accepted months. In case of rejection, ITSAA will provide a reason for the rejection of your appeal for the R350 grant.

Check Your SRD R370 Appeal Status on SASSA Website

You can check your appeal status via SRD’s official website. It is a step-by-step guide:

Firstly, go to the SRD website.
Enter your ID and phone number and click the “Send Pin “option.
SASSA will send a PIN to your phone number. Please input the pin in the pin section..
Again, you have to enter the ID card number and the mobile number.
Click the ” Check Appeal Status. “
Now, your appeal status will shown on the website.

How to Check on Moya App SASSA Appeal Status

You can easily check the status of the SASSA appeal through the Moya App.

Visit the Play Store and download the “Moya App. “
Log in to the website with your ID and phone number.
Browse to the “SRD Grant “section.
Again, enter the ID card and the phone number and click the check button.
Your status will be visible on the Moya App.

What Should be Done if the Status does not Change from Pending?

Don’t worry! If your appeal status does not change from “Pending” after almost 90 days. SASSA still requires time to verify your documents and the information. Your SASSA status will change after the verification process is completed. However, if it does not change after a long period, you can contact SASSA for further details.

Reasons for the Rejection of Your Appeal

If ITSAA rejects your appeal, then he will provide a solid reason for the rejection. Some reasons for the rejection of your appeal they mention are:

Identity Verification Failure: During the verification process, the information you provided did not match your records at Home Affairs. It could be a mistake in the spelling of your name or a difference in ID number and age, etc.
NSFAS Registration: If you are receiving payment from the “National Student Financial Aid Scheme“ then you are not eligible for the SRD R307. This grant is given to the people with no other financial help.
Existing SASSA Grant: If you are already receiving payment from other SASSA grants like the disability grant, old age grant, etc, in the records of Home Affairs, then you cannot receive R370. You can receive only one SASSA grant at the same time.
UIF Registration: If you are a member of “Unemployment Insurance Funds” then it could be a reason for the rejection of your appeal.
Deceased Record on DHA: If you are dead in the records of the “ Home Affairs “ then the SASSA will reject your appeal.
Age Outside Range: If your age is not between 18 and 60, then your appeal cannot be accepted for R350.
Alternative Income Source Identified: If your monthly bank deposit is greater than R624, then the SASSA will show the “ Alternative Income Source Identified “ in the reasons for the rejection. As it shows that you have an alternative source of income.
Government Payroll Registration: If you are employed in a government department, then you are not eligible for the grant. This grant is mainly for unemployed people.
Documentation and the Proofs: If you did not provide all the necessary documents, then your appeal was rejected.
Contact Detail Issue: If your contact number is not valid or the SASSA did not contact you due to the wrong contact information, then the SASSA will reject your appeal. So, make sure you have provided the correct contact information in the application.

Conclusion

If your application for the R370 grant is not accepted due to some error, then you can appeal. In this way, SASSA takes another look at your application to verify your credentials. Further, if there are any changes in your financial circumstances, update the application. You will receive the payment if your appeal for the SASSA R370 is accepted. In case of rejection, you have to understand where you are lacking.