How to Change Your SASSA Phone Number: A Step-by-Step Guide

Do you want to change your SRD phone number but do not remember the application ID? You can simply update your phone number registered with SASSA in just a few steps. Besides, Updating your phone number is important as you receive all the updates and information regarding your application through the phone number. You can update your phone number through the SASSA official website or by going to the SASSA office.

In this article, I will explain the step-by-step process of changing your SRD phone number even if you do not have an application ID, processing time, the way to report your stolen phone to SASSA, the reason for updating your mobile number, and more. So, let’s start!

Why Do You Need to Update Your SASSA Mobile Number?

There could be many reasons for the changing of your contact number. Some of these are:

Which Documents are Required for Updating your SRD Mobile Number?

Before starting the SASSA SRD change phone number process you must have these documents:

Step-by-Step Process for SRD R350 Change Cellphone Number Online

To change your phone number in your SRD grant, you have to follow some simple steps. There are two ways of changing the contact details.

1. SASSA Change Phone Number Process by Using Your Application ID

It will be a simple process if you have an application ID that the SASSA issued at the time of applying. Here is a complete process:

Step 1: Visit the SRD Official Website

First, Go to the SRD website. Here is the link: https://srd.sassa.gov.za/sc19/contact. 

Step 2: Input the Required Information

On this web page, two fields will appear. You have to enter your ID card number in the upper field and the application ID in the lower field. Make sure you have entered the accurate information.

Step 3: Click the Submit Button

After entering the required credentials, click the “Submit” button. Then, you will be directed to the new form. 

Step 4: Input Your Email and New Mobile Number

Here, you will be asked to enter your registered email and your new mobile number that you want to register with the SASSA.

Step 5: Select the Reason for Changing 

In the next section, they will ask the reason for the changing of your phone number. Select a suitable reason from the list.

These reasons are:

Step 6: Enter the OTP

Once you enter the reasons, they will send an OTP. Further, Input the OTP on the webpage and press the “Submit” button. Please note that SASSA will send the OTP on your updated number. In this way, you will conform to this new change.

Step 7: Notification from SASSA

After selecting the “Submit” button. You will receive a confirmation notification from the SASSA. Now, your new mobile number is registered with your SRD grant. SASSA will notify you about your application, payment dates, and other information on your new phone number.

Note: You can request the SASSA to change your SRD phone number only once in every 24 hours.

2. How to Change SRD Phone Number Without Application ID?

If you do not have an application ID then you can easily get it from the SASSA SRD official website. You have to follow these steps to get your application ID.

Step 1: Visit the SRD website.

Firstly, go to the SASSA SRD website. Here is the link: https://srd.sassa.gov.za/sc19/status

After clicking this link, you will be directed to the SRD website.

Step 2: Input the required information.

Here, you have to enter your South African unique ID card number in the upper field and your phone number in the lower field. Please note you have to enter the phone number that is associated with your SRD grant application.

Step 3: Retrieve the Application ID

Click the “Submit” button. After clicking the button, your application ID will show at the upper line of the web page. Note down your application ID. As it will be required while changing your SRD mobile number.

After retrieving the application ID you can change your phone number by the method that I explained above for updating your phone number with the application ID.

3. Process for SASSA Change Phone Number Via Office

If you do not have access to the internet you can also change your SRD lost phone number by following these steps.

Why Is Updating Your New Phone Number for SRD R350 Grant Important?

It is important to update your phone number in your SRD application, as SASSA sends all the important notifications to your phone number. Further, You will receive notifications regarding payment dates and new updates to the SRD application. To receive the grant payment without any delay or interruption, make sure to update your contact details.

Processing time for the SASSA to Update your Mobile Number

SASSA will take up to 14 days to save your updated number in their database. Time can vary by the number of requests for changing the phone number. Please be patient during this whole process. Further, Once the SASSA change phone number process is completed, you will receive all of the information regarding the applications on your new phone number.

Way to Report Your Stolen or Lost Phone to SASSA

If your mobile phone is stolen or lost, then you must inform SASSA to avoid any fraudulent activity. In this way, you will be able to receive your payment without any hurdles. You just have to follow these steps:

Conclusion

 The SASSA SRD change cellphone number process is quite simple. You can update your mobile number by visiting the SASSA website. Provide your required information and wait for the SASSA notification. Additionally, if you do not remember your application ID then you can get this ID from the SRD website. Besides, for the SASSA change phone number you can visit the nearest SASSA office.