Forgot Your SASSA Phone Number? Here’s How to Recover It
Did you forget your phone number associated with SASSA, and now you cannot get your SASSA payments? Don’t worry! You can easily recover your forgotten SASSA phone number in just a few minutes. You have to change or recover your phone number immediately to receive your payments without any delay. SASSA sends all the notifications regarding grants, payment dates, etc., to the phone number associated with SASSA.
In this article, I will explain the complete process of recovering your SASSA forgotten phone number, the required documents, updating your phone number after recovery, and more. So, let’s start!
Which Documents Are Required to Recover Your Phone Number?
Before starting the process, you must have the following documents. These required documents are:
How to Recover Your Forgotten SASSA Phone Number
Once you have all documents ready, then you can start the process to recover your old SASSA phone number. There are two ways to recover it. I am outlining both methods in details below:
1. Recover Your Phone Number Via SASSA Office
You can easily recover your phone number by visiting the nearest SASSA office. You just have to follow this simple process:
Step 1: Prepare Documents and Visit the SASSA Office
Prepare all the required documents, which are your South African ID card and Application ID. Now, Visit the nearest SASSA office. You can easily find the nearest SASSA office from the SASSA official website.
Step 2: Explain your Situation
Talk to the SASSA official and explain your situation that you forgot your mobile number that is associated with SASSA. Ask for their help to recover your SASSA forgotten phone number.
Step 3: Provide the Required Documents
You have to provide the required documents, which are a South African identity card and your application ID that is given at the time of applying for the grant. These documents are required for the verification of your identity.
Step 4: Complete the Verification Process
The SASSA official might require biometric verification. They asked for the biometrics to ensure that you are the real beneficiary of the SASSA grant.
Step 5: Get Your SASSA Forgotten Phone Number
After the verification process, the SASSA official will provide your mobile number that is associated with SASSA. If your phone number is no longer in use then you can simply update your mobile number that is associated with SASSA.
2. Recover Your Sassa Forgotten Phone Number Via the Helpline
To recover your phone number, you can also contact SASSA through Helpline. The complete process is:
Step 1: Contact the SASSA via the Toll-Free Number
You can contact the SASSA via the helpline, which is 0800 60 10 11. These free calls are only applicable when you call through the landline. Charges will be deducted if the call is made via mobile phone.
Step 2: Follow the Instructions and Talk to an Official
At first, you are asked to press “1” to connect with the SASSA official. Now, explain to the representative that you have forgotten the mobile number that is registered with the SASSA.
Step 3: Provide the required information.
Now, you have to provide your South African Identity card and the application ID. This information ensures that you are a receiver of the SASSA grant payments.
Step 4: Get your Mobile Number Associated With SASSA
After verifying your identity, the SASSA official will provide the mobile number that is associated with the SASSA. If you want to update your SASSA mobile number, then you can easily do it through the SASSA official website.
What Do You Do When This Phone Number Is Not in Your Use?
After receiving the phone number, you can also update it. If your current phone number is not in use because of any reason then you can easily update your old phone number with a new phone number. You can easily change your mobile number through the SASSA website. Please update your phone number instantly to avoid any delay in receiving the grants.
Process for Updating Your SASSA Associated Phone Number
The process for changing your phone number is quite simple. There are various methods of changing your mobile number. You can update your phone number through the official SASSA website or by visiting the SASSA office. You can easily change your mobile number by getting complete guidance on our guide.
Please note you can update your SASSA mobile number only once every 24 hours. Please do not change your SASSA mobile number frequently as it will cause delays in payments.
Can I Recover My Phone Number When I do not have the Application ID?
When you apply for the grant, you will be provided with an application ID. Please note the reference ID and the Application ID are the same. If you forget your application ID, then visit the SASSA office and explain to the SASSA representative that you have forgotten your Application ID. Then SASSA officials will verify your ID through the documents and biometrics. After the verification of your SASSA identity, the officer will provide the Application ID. Now, follow the above steps to recover your SASSA mobile number.
Conclusion
If you forget your SASSA phone number then you can easily recover the mobile number through various methods. You can recover by visiting the SASSA office in your area. Firstly, provide the South African ID number and Application ID to the SASSA officer and request them to provide your phone number that is associated with SASSA.
Another method for recovering your phone number is contacting SASSA through the Helpline. Talk to the SASSA officer and provide the required documents to verify your ID. Then, a SASSA representative will provide you with your SASSA forget phone number. If this phone number is not in your use then you can also update it through the official SASSA website.
